How AI is influencing HR pathways?

In last few years we have witnessed major economic, political, demographic, societal, cultural, business, and technology trends which have led to breakthroughs, turmoils and workplace reset.

AI has been shaping the future of People Management and constantly changing the relationship between people and technology at work. Most HR practitioners welcome the integration of AI into HR processes preparing leaders for disruptions and reshaping the role of HR teams and managers in attracting, retaining and developing talent.

How does AI fit into the HR Landscape

AI is a broad term that encompasses several types of technology ranging from machine learning tools, pre-programmed algorithms and computing approaches that can churn real time data and predict patterns for better decision making. This includes capabilities such as learning, reasoning, problem-solving, and understanding natural language.

In some cases, it can be used to even complete a trivial decision making if it is a result of pre-defined parameters.

HR professionals use tools and software to handle the recruiting, onboarding, and training process.

Attracting Talent

Companies are using AI tools to effectively use social media to attract talent and hire in the most efficient way. The AI tools extend beyond internet platforms and curtail the lengthy processes of screening, interviewing and pre-hiring activities thereby allowing the HR teams to focus on quality of the hire instead of wasting time on administrative work.

Employee support and HR Operations

There is vast array of options available for companies to adopt such as RPA and Intelligent Automation, Artificial Intelligence (AI), Machine Learning (ML), conversational AI, and Blockchain to automate standard services like payroll, employee query management, time & attendance, letters and many others and also maintain a high level of employee satisfaction.

Employee retention

Employee turnover can be detected in advance with the use of advanced pattern recognition technology. Using AI to data-mine an HR information system can help predict employees who are at risk of leaving the company.

Talent Management

AI tools can also help determine talent and experience shortfalls to support HR strategies for business.Machine intelligence can assess employee's strengths and weaknesses based on personal data and organization’s competency models to suggest action areas for improvement.

Coaching & Mentoring

The real value of machine learning can be realized by using AI for constant feedback loops specific to each individual worker and assist them in coaching for better business performance. According to an article published by HBR, "machine intelligence can help managers coach employees better than ever before." Mentoring is going to be one of the most important trends in future workforce building.

Learning & Development

Learning and Development functions can use technology to create programme and expand its usage to create personalized learning path for employees supported by data. It can get fancier when used with Virtual Reality (VR) platforms and creates a unique employee learning experience.

Benefits of AI driven HR

Leveraging various tools and applications to enhance HR functioning can help shift focus from People intensive HR model to Technology enabled HR function that is always future ready.

·      Data driven decision making by Management

·      Support in driving strategies for talent acquisition, development and retention

·      Push the agenda of diversity and equity through unbiased processes

·      Promote transparency and data confidentiality

·      Increased efficiency through automation of administrative tasks

·      Improved employee experience

·      Scalability and Agility to support for business growth,

·      Swift implementation of new organization policies and guidelines

·      Support wellness initiatives through wearables and analytics

Artificial intelligence will create a new paradigm for what good leadership will look like. Leadership must become more collaborative to facilitate better teamwork between managers and employees.

HR professionals will be required learn how to leverage AI and create unprecedented value for their organizations. However, AI can never completely replace humans. Therefore, best business case for building an efficient and effective HR function can be derived from a coherent human-machine handshake that will support the humans in business through machine intelligence.